Welcome to the C.GARS Limited HELP DESK, whatever you are looking for, hopefully you will be able to find the answer here! If not then just drop us an email at sales@cgarsltd.co.uk and we will of course reply as soon as possible (normally within minutes). |
Hi! I'm Jessica, part of the customer care team at
C.GARS Ltd.... you'll be hearing from me :-) ...and if there are any problems
with your order (or any praise!) I want to be hearing from you :-) No problem
too large or small for us to solve... at C.GARS Ltd... the customer is always
right and we are always happy to help!
Here are what our customers are saying about us
Thank you for delivering my order so promptly. I have not ordered before and wondered how long the cigars will be ok for out of a humidor? They are a present for my partner who's birthday is the 25th September. Kind regards Carly - 22/09/10
Order dispatched with amazing speed, as
always! Regards, Trish - 17/09/10
Marmalade & jug received
safely. Thank you for excellent service. Hope to be in Scotland next year
and will look for your shop. Regards, Ron - 17/09/2010
Thank you for your prompt and speedy service, I only ordered my cigars
yesterday and they arrived today. regards D Holmes - 10/09/2010
Order number 31354 has been received. May I take this opportunity to thank
you all for the great service you have provided me this past year. Thank you
all. Very kind regards John. x - 01/09/2010
Thank you for your e-mail.
I just want to confirm that I have received my order today. Thank you for
the good service provided. Regards, Mustafa - 27/08/2010
Order received today. Many thanks for speedy and efficient service. Linda -
26/08/2010
As always, splendid cigar arrived today. I will be enjoying it this evening
while listening to something on Radio 4. Always a pleasure. Steve -
26/08/2010
Only one comment: Great service! Thanks for your patience and sorry for
giving you the wrong card details :-) Looking forward to a long friendship.
Regards, Wagner - 26/08/2010
What a service, I was told yesterday about 17.00hrs my order had been
dispatched, 12.20hrs today it was delivered, how good is that, Whatever it
is you guys are doing, keep up the good work, Cheers Alan - 26/08/2010
Thanks to your exceptional service once again cigars arrived safely this
morning. Regards Adam - 26/08/2010
What a service, I placed my order about 1 hour ago, and it is on it way,
that is absolutely fantastic, I will be using your great company again. Its
our right to smoke if we wish. Keep up the good work. Cheers Alan. -
25/08/2010
Everything received ok and very quickly too. Very impressed with the
service. MD - 23/08/2010
Thanks for the e-mail I've received the order and am very happy with it.
Keep up the great service. Regards James - 21/08/2010
In reply to your queries: Yes and Yes. Excellent service. I am a satisfied
customer. Thank you. D - 19/08/2010
I received my order ridiculously fast and am more than happy with the
service as always. Thanks for checking and look forward to doing business
with C.Gars Ltd again soon. Richard - 19/08/2010
Completely satisfied with your efficient service, and quick turn-round of my
orders. Thank you. Best regards, Geoff - 19/08/2010
I received my order safely and was extremely happy with the service you
provided. Thanks - 19/08/2010
Dear Michelle and Havana Team, I just wanted to say a huge thank you for
helping deliver my cigar gift. It arrived in great time! I saw a photo of
the package and it was wrapped beautifully, the guys were so chuffed with
it! Thank you again. Kindest regards, Rachel - 17/08/2010
MANY THANKS.......YOUR SERVICE IS QUITE SPLENDID, ORDERED YESTERDAY AND
RECEIVED BY FIRST POST THIS MORNING. THANKS AGAIN - 16/08/2010
I would just like to thank you for such a pleasant first buying experience,
I ordered on the Thursday and it came at 9:00am on Saturday. I will be
definitely be using you in the future. Thank you once again. R - 07/08/2010
Just a quick email to let you know i have received my latest order & as
always in excellent condition. Thanks for the advice Mitchell & thanks to
Michelle for the help last week with my order. Thanks Hash - 28/07/2010
Just confirming my order has arrived today, safe & sound! Thank you, as
always, for the great service. I cannot wait to try these babies!! Kindest
regards, John - 21/07/2010
Thank you very much for your email. I confirm that I have received the
balance of my order. Your service has been excellent, as always. Kind
regards, Adrian - 20/07/2010
My order arrived safely, on
Wednesday 14th July. Thank you for your very efficient service and great web
site. Thanks. Ian - 20/07/2010
Hello, thank you once again for your fantastic service and quality, my
cigars arrived only an hour ago - exceptional service as always! I'm going
to post some reviews on CGars Ltd, I'll be sure to mention the quality of P
+ P and service for all orders I've made - thanks once again. Best Regards,
Jamie 06/07/2010
I just wanted to say a huge thanks for my order placed recently, I ordered
several single cigars yesterday afternoon and they arrived first thing this
morning – well packaged and the sweet was a nice addition!
I have rarely had such a good first impression of a company, Keep up the
good work, Best Regards, Iain - 08/06/2010
I would just like to say thank you so much for my order that I placed with
you, I received them the fallowing day it tip top condition. The packing was
the best I have seen in a long time and the quality of the cigars are simply
excellent ,and thank you for the complementary cigar matches and the mints.
I will be using you again as my main merchant, and be recommending you to
all of my friends. I always try and write to companies to congratulate
them on there excellent service as I feel it must be recognized by the
customer to ensure regular top class service. Thank you again. Adam -
01/05/2010
Dear Gemma Many thanks for your e-mail. Yes I have received my order and as
always your service was prompt and efficient. I can’t see any way in which
you can improve your service, it is second to none. Kind regards, Paula -
26/04/2010
Good afternoon Gemma, I'm actually very pleased you emailed me. The delivery
was extremely fast, the product was perfect, the website is clear and easy
to use and the whole experience when dealing with your company has been an
absolute pleasure. To top it all off I receive an email asking if you could
improve! I am a fan of CGars ltd. I will be using your company many times in
the future and singing your praises on my blog as well as recommending it to
all my friends. Thanks so much for getting in touch. Thomas - 27/03/2010
Competition Question 1 - "Which cigar(s) supplied by C.Gars Ltd would you
recommend to a friend?" - Answer - I would recommend a friend to try any
Cigar supplied by C.Gars Ltd, but would suggest the following three to
start! Ramon Allones Small Club Corona, Romeo y Julieta Short Churchill,
Montecristo Sublime LE 2008 - Competition Question 2 - "Please tell us
how do you like our "new look website and online store".
Answer - A veritable Havana Lovers Sweetie Shop Window! Friendly, colourful,
entertaining, informative and very, very, tempting. Never fail to visit
everyday. - David 03/03/10
Dear Jessica, Thank you for your email. I received the order last week on
Thursday. I was very pleased with the product and the packaging as I had
ordered this as a Valentine's gift for my partner. I thought the Cohiba
Siglo VI cigar made the perfect gift as I didn't want something too mushy.
He was pleasantly surprised. I liked the white ribbon with the red hearts on
it and the fact that the item was thoroughly bubble-wrapped to prevent it
from crushing/distortion. I will definitely be ordering from CGars Ltd again
and will recommend it to my friends. Best wishes, Anna - 16/02/10
Dear Sir/Madam, My order
arrived safely this morning. Many thanks for your prompt and efficient
service Kind regards Gary - 12/02/10
Good Afternoon Jessica, Yes I have received my order in a very good time.
and this is one of the reasons why together with the excellent communication
and general service I am your customer. Well done everyone there at C.Gars
Kind Regards Marco 09/02/10
Hi Jessica, The service is outstanding - wish everyone else was the same!
Regards Paul - 07/02/10
My order arrived safely as usual – many thanks for your excellent (as ever)
customer service. My apologies for not acknowledging at the time. Best
wishes Tom - 05/02/2010
Hi Mirka & all at CGars Ltd, Well for my first order & yep I know a meagre
one to boot. You have most assuredly got a repeat costumer who as times
allows will be placing more & hopefully bigger orders in the near future.
The complete service even to my "meagre" order is what you would expect from
a first class establishment & you certainly are that. Received my order
today & very happy. Here's to a long friendship. Jason - 05/02/10
You know even
though you have many many clients, you do a great job of making me feel like
i'm your only client, which is greatly appreciated. I've never experienced
customer service this good, and I thought you should know that. E.D. - 05/02/10
Jessica, Please note that I received the cigars today. I look forward to
weather that will allow me to enjoy the treats! Thank you and keep up the
good work, Dagfinn - 03/02/10
The items I ordered from you arrived today (03/01/10). May I say that I'm
very impressed at such a fast delivery time! Thank you. Alan W. - 03/02/10
Well, A BIG Thank You for a fantastic fast, efficient, friendly service.
I only ordered a couple of empty cigar boxes and there they were the next
morning. Next time I will get some cigars but shall continue to sing your
companies praises. Credit where it's due. Thanks again. Barrie. - 03/02/10
I received my order the following AM. I am delighted with the cigars and
speedy delivery and have already recommended your site to friends who I know
will be making purchases. Thank-you very much and I look forward to placing
more orders with your company in the future. Regards Kirsten - 03/02/10
Hi Jessica, Yes, I did receive my order promptly, and in perfect
condition. In the time I have been buying my cigars from your store, I have
only twice not received my order, and I think that was due to negligence by
Royal Mail. Your service is impeccable, and I can't think of any way you
could improve it. Best regards, Steve - 03/02/10
Package arrived
safely, thank you .Brilliant service as usual. Thanks again, Vera M -
03/02/10
My order has arrived safely and service was great, thanks! Jake C - 03/02/10
Jessica, Thanks for your e-mail. My cigars arrived speedily and in great
condition as always! I'm a very satisfied customer and simply I wouldn't
shop online for cigars anywhere else!!
Please extend my thanks to all your staff. Many thanks again, Very kind
regards Roy - 03/02/10
Dear Jessica, The cigars arrived safely thank you and I was happy with the
service, Kind regards, Alastair - 03/02/10
Dear Jessica, Thank you for all you help and great efficiency. Greatly
appreciated, Becs D - 03/02/10
Just to
confirm receipt of my delivery. Very impressed with your prompt service and
the quality of the product. Kind Regards Andrea R - 03/02/2010
Order number 23225 has landed, I thank you all. Kindness and gratitude to
you good people, John - 03/02/2010
Yes everything arrived very promptly thanks. Thanks for a great service.
- 02/02/2010
I received my order in very good time. Very pleased with the service. Could
not improve. Thank you very much Mark S - 02/02/2010
My order arrived this afternoon in perfect condition. I would like to
thank you for an excellent service and rest assured I will be purchasing
from you again. Many thanks, Yours sincerely, Christian T - 02/02/2010
I am replying to confirm that the order was received today in great
condition. Thank you for your speedy response and shipping and I look
forward to ordering more. Kind regards. Mark M - 02/02/2010
Hi Jessica & thanks for the email. The order was received swiftly & its
exactly what I wanted. The service has always been swift & accommodating
with you & I will continue to use C.Gars in the future, Many thanks Emma S -
02/02/2010
I got your
message thanks and the cigars arrived last week. On service you couldn't
beat the best which yourselves. Regards, Steve - 27/01/10
I received my order very promptly and all is in order, may I
thank you for a pleasant transaction. Best Wishes Bill - 27/01/10
Orders arrived in perfect condition and incredible speed. I can’t
believe they got here so fast for standard delivery so thank you
very much. Regards Mitch - 27/01/10
Order arrived at the end of last week. Product is great, service
outstanding. Thanks again Jason - 26/01/10
All items where received in excellent condition. Excellent speed of
delivery and great customer service. George - 26/01/10
I received my cigars thank you, everything is fine with them. Big
thanks to Mitchell for all the help given when I was trying to pick
which cigars to buy. regards Harpinder - 26/01/10
I can confirm that my order came in good time and was complete with
all specified goods. I was also very happy to receive a set of
complementary matches. Regards, John - 26/01/10
I wasn't too sure where to write this but
the service was amazing, I ordered on the 21st and received today on
the 22nd I couldn't be happier, big thank you for everything. -
22/01/10
I am happy to confirm the safe arrival of order. It arrived at
11.00am today and was very well packed. Thank you for a most
efficient service – I will be back! Kind regards, Dr John R -
22/01/10
My order arrived safely this morning. Many thanks again for your
efficient and speedy service. Graham - 21/01/10
Order arrived and is in superb condition as usual. Sam H - 21/01/10
Mitchell/Michelle, Cigars arrived safe and sound, Thank you!!! Just
wanted to say that your customer service is exceptional, of all the
internet mail order businesses I have dealt with you are among the
very best. The improvements to the website are brilliant and I'm
always nicely surprised at the efficiency in which you dispatch your
orders. I know by storing my own Cigars how difficult it is to store
and keep them in top condition, on your scale it must be near
impossible but you have certainly got it spot on!. Like a child with
sweets I'm just admiring my latest purchases ha ;-0. Anyway Thanks
once again I'm a very satisfied regular at your Chester shop and
will continue to highly recommend you as the BEST!! internet Cigar
retailer. Have a great Christmas and a happy, prosperous 2010 Very
best regards. Roy - 18/12/09
My order
arrived safely yesterday - thank you. I know I am only a small
customer of yours, but your service is exceptional - I wish I could
afford to buy the 'special' tobacco for my husband on a more regular
basis - but its a great service your provide. Have a Merry Christmas
& thank you again, Ann - 18/12/09
Fantastic!! My 'last minute' online
order arrived today, how do you do it?? Great products and brilliant
service, your company was an inspired find! Many thanks, Rachel -
17/12/09
Dear CGars Ltd, Many thanks for the fantastic service so close to
Christmas! You put some other websites I have used to shame (orders
placed at the start of December that STILL haven't arrived). My cigar
arrived safely yesterday and can be part of my Dad's Christmas hamper.
Regards, Suzanne - 17/12/09
Just to advise safe receipt of my order.
Thank you for a brilliant service, I will recommend you and definitely
use you again, many thanks, A happy Christmas and prosperous New Year to
all your staff. David 16/12/09
Cigars arrived safe and sound, many thanks for an excellent service. We will use you again in the near future. All the best for Christmas and coming New Year. Peter - 16/12/09
Good afternoon, Just a quick note to say
that this order arrived this morning just before 12 all safe and sound.
Absolutely fantastic service, I wasn't expecting to see these cigars until
Monday at the earliest, but a 24 hour turn around from order to delivery,
sheer class! Kind regards and seasons greetings Andrew -
11/12/09 We received our order yesterday and
everything was in perfect condition. We're extremely pleased with the
service which we received from you and look forward to dealing with you
again in the near future. Many thanks, Laura 21/11/09 Confirming safe arrival. Thanks again
guys, you're truly a top class company. Again, thanks
- 18/11/09
Order
received, thank you very much, excellent service for processing and delivery
and very nice little touch with your matches and sweetie. Thanks again &
looking forward to using your site soon. Martin - 14/11/09
Order has arrived safely, very quick, great service , and I look
forward to stocking up my new humidor once it is up and running. –
Many Thanks - David - 14/10/09 Got my order. It's
been a while since I ordered from you and that sure was a mistake :-) Great products,
fast shipping, and did I mention great products? I LOVE THIS PLACE!!!!!
- 12/09/09
Just
e-mailing to confirm that the cigars have indeed arrived and thank you for
the quality products! I am very pleased with the service and would have no
problems with using CGars Ltd again, and you can rest assured that I will
certainly be referring friends to you! Thanks again, David - 07/09/09 Just a quick e-mail to confirm safe delivery
of my order. As usual your service was second to none, the quality of
packaging and the cigars superb. Look forward to my next order, Sam
- 26/08/09 Hi Chaps and
Chapettes, Picked up cigars this morning, packaging was absolutely superb
and cigars are all in excellent condition. Looking forward to tucking in!
Regards, Nathan - 26/08/09 I can confirm the package has
arrived today. I can't open the box, because it will be a gift, and I have
no idea about cigars anyway, so I obviously am not able to say
anything about the quality, but thank you very much for your very fast and
professional service. I learnt a lot about cigars, humidors and other
accessories whilst I was trying to find the most suitable present on your
website for my partner. It is informative, well presented, and very useful.
Thanks again Eva - 14/08/09
I received the lighter yesterday and it’s beautiful,
as expected. I just wanted to thank you for sending it by next day
delivery –not many companies can be bothered to provide such
excellent service once they’ve received your money! I’ll certainly
recommend you to others if the situation arises. Thanks again. Gill.
02/08/09 I am pleased to say that my cigars arrived safely this morning. I
would like to thank you and the rest of the team at C.GARS LTD for the
wonderful service - the cigars arrived within 24hrs of ordering! I can
safely say that whenever I have ordered from you I have always
received fantastic customer service. I would go as far as to say that it is
one of the best shopping experiences on the Internet. I look forward to
placing another order with you very soon. Many Thanks David - 24/07/09
Thanks Marcie for great advice on cigars especially the
Montecristo Edmundo, the service from you and your team is second to
none which is hard to find these days thanks very much Mr Broomfield
- 07/06/09 Just a quick mail to advise that my
shipment arrived this mourning, it was beautifully packaged, meaning
all the cigars are in perfect condition, so thank you to whom ever
did such a great job. More generally thank you C.Gars Ltd. for the
wonderful selection of brands and level of service, from ordering to
being stored in my humidor in less than 24hrs! I look forward to
dealing with you in the future. Regards
Ian - 06/01/09
Once again your service was
absolutely fantastic. Thank you for dispatching the cigars so
quickly and in such perfect condition. Roger Masters - 04/01/09
Have
a great xmas and new year all. Many thanks for fantastic service
throughout 2008. Joe - 13/12/08 Dear Michelle, many thanks for
the perfect SLR!, And if you have
time........ A few years back, when my
fascination for the beautiful Habanos took it's insatiable grip, I
visited a well-reputed and authorized city specialist. Filled with
excited anticipation we entered the store and discovered a shocking
indifference to customers (the gentleman concerned clearly not
wishing to be distracted from "the Arsenal" on his portable TV), a
minimal knowledge of the product, and total lack of understanding of
how the incomparable Havana deserved to be treated (our purchases,
including one exorbitantly priced Monte A, unceremoniously shoved
into a large paper bag). Needles to say, my initial foray almost
hastened the end of my interest barely before it had started. It was
very fortunate that my subsequent effort led me to CGARS Ltd
on-line. 12/12/08
Many thanks for
sorting my order out and the time taken speaking to me about it. It
really does confirm C.Gars status as the best cigar merchant in the My order was delivered to Japan
yesterday, and I am very pleased with your way of packing of cigars!!
I have some experience of ordering cigars from overseas, but your shop
is the best at the care of sending cigars. I am very looking
forward to tasting them. Best Regards Tomohide, Japan
-
17/10/08 Dear Mitchell and Michelle
and all concerned at CGARS, As always you are extremely efficient and quick and I am very grateful.
Kind regards, Nikki - 16/09/2008 "Lovers of the Leaf"..... Take
Notice..... Mitchell's most recent 'rummage sale' is hardly such....
it's more of the 'bargain of the year'. The Partagas PC's in
particular (2 boxes now grace my walk in ) are just plain excellent:
medium rich, smooth draw, and superior construction. If you small
to medium sized smokes, you will wear a smile with each
puff....Don't let the crazy low price be of concern, this is 1 sweet
offer. So grab a box or 2,,, and don't forget to say 'Thanks'.....
Fellow Leaf Lover Joe - 21/06/08
I’ve been a
customer of CGars Ltd for a few years now and I’d just like to say thanks
for your continued excellence in customer service, promptness, politeness
and product quality. I’ve often been a bit demanding with delivery
requirements etc but you always seem to come up trumps – and actually listen
to instructions which is rare these days! Keep up the good work, it will win
you many more customers’ loyalty in future. Kind regards,
Hey again its Chris who
ordered the cuban mini sampler just wanted to say I'm very impressed with
your service and will be ordering and recommending you to others. Thanks for
the swift delivery also :) Take it easy Chris - 30/04/08 Just a quick e-mail to confirm
safe delivery of my latest order. Your service was, as usual,
nothing short of excellent, and I look forward to my future
purchases - 24/11/2007 Who else is there to choose? What a great service you provide. Both my son and I are confirmed C.Gar shoppers. Many thanks, Paul - 11/06/07
Dear Michelle, thank you very much for your help. The cigars have just
arrived. I didn't know what to get my husband for Christmas and then I
saw the C.Gars mouse and was inspired. What wonderful service, may I
wish you all a Very Happy Christmas and Prosperous New Year! Very best
regards, Pamela - 11/12/09
Thank you for the shipment of cigars.
They arrived in good condition and were delivered extremely quickly.
Thanks again David - 19/11/09
Thanks very much for the swift handling of this order. It's extremely
rewarding that having been a regular client 2 years ago and being
mightily impressed with your company, I return after my 2 year break to
find you just as good if not better. As a senior manager providing
services myself, I'm hugely intrigued and would welcome the opportunity
of a chat sometime to discuss how you achieve this. If you're ever
popping up to Oxford feel free to give me a call, or next time I come
down to London I'd love to meet up if possible. I'll bring some P2's :)
Seriously, I've never known service like it and your team embody the
service and self responsibility that I'm working to empower my 80 or so
staff with and I'd love to gain some insights. Best regards Rupert
- 17/11/09
Goods arrived safely, very pleased with all products and very grateful
for complimentary items. Thanks.
- Tina 12/11/09
Received this morning, keeping up your remarkable service. Why would
I buy elsewhere. Thank you once again Peter - 07/11/09
Just to let you know I got my cigars this
morning. I just want to say you are running a fantastic company and long
may it continue, all the best Neil - 05/11/09
Just a quickie to say many thanks for your excellent service as always.
The cigars arrived yesterday morning so I puffed away happily last
evening ! Kind regards Steve - 21/10/09
The Cigars arrived promptly and
in one piece. You guys are a great company, so expect many-many-many
orders from me in the future. Yours sincerely, Lee
- 02/10/09
That
is what I call service. Package arrived safely this morning.
Many thanks to all concerned
Best
regards
Bob -
23/09/09
Thank you once again for an easy and
pleasant experience shopping with you as my cigars arrived this morning.
- Phillip - 23/09/09
Order received ! Nice little touches which I liked (matches, cigar
gauge measure etc). Quality of cigar case was better than expected as well !
Happy customer ! Will recommend ! Well done ! Thank you.
Kind Regards, Garo - 03/09/09
I would just like to thank you for the amazing and fast service I have had
from yourselves I will definately recommend you to family and friends Kind
regards Geraldine - 03/09/09
The package arrived in perfect condition. I would like to thank you for your
quick delivery and i would strongly consider ordering from you again. Susan
- 03/09/09
Thanks very much for your excellent service. My humidor arrived this
morning, very well packed, and as I only ordered it Saturday lunchtime I am
mightily impressed! I shall certainly come back to you if I need any
more cigar-linked products. Best wishes, CM -
25/08/09
Thank you so much, the cigars arrived safe and sound today. Really
pleased with the cigars and the case as they are a gift. Thank you
Diane - 15/08/09
I can confirm safe arrival of the cigars the day after i ordered them.
Wonderful service as usual your company and staff are absolutely excellent.
Thank you Roger - 15/08/09
Cigars arrived safely the day after my order . Wonderful service as usual.
Many thanks from a very satisfied customer. Your service is the best I have
used thanks again. - 14/08/09
CGars Ltd, I have just received the humidor you dispatched only
yesterday along with all the extras I ordered. It was beautifully packaged
and as a result came through my door just as it left yours. I have been
using your Liverpool branch when visiting family there for almost a year
now, and when I realised that you were all connected I knew that it was an
organisation I could trust. You have here a very satisfied customer... thank
you! Best wishes, Douglas - 06/08/09
regards Martin - 06/08/09
I must be dreaming - the order has arrived - less than 24 hours later.
Incredible. Thank you!! - 30/07/09
This is to confirm that I have received my cigars and I wish to thank
You for the promptness of the order. At 75 years old I rarely get The
chance to smoke to smoke a decent cigar. Once again thank you. David -
24/07/09
Thank you so much to the hard working team for my order it arrived
this morning in excellent condition Mr white - 20/07/09
Hi I would like to thank you for the speed in
which you sent my order. I received it this morning and it was well wrapped
, undamaged and secure. Obviously I shall use your site in future. Thanks
again. Maureen - 18/07/09
Dear Gang, My order turned up yesterday, although I only got to it today.
Not only can I confirm safe arrival, but your presentation is just gorgeous;
the ring gauge and mouse mat are lovely touches! Thanks for giving me
another excuse to come back soon - I'm as delighted as ever. Regards Ben -
16/07/09
Hi Michelle, Regarding my Olivia Robustos and my lighter thank you so much
for my products there amazing, I love dealing with you at CGars Ltd. Amazing
Company Nick - 16/07/09
Received my order today. Thanks very much. Well packaged and the
matches and cutter were a nice touch. Pleasure doing business with you
Stephen - 15/07/09
Good afternoon, I am just confirming the exceptionally fast and safe arrival
of my order. An amazingly fast and professional service. I have never smoked
a cigarette in my life and have only smoked the occasional cigar if I'm
honest, but for reasons I cant explain I have always had an interest in
cigars but now i am going to start doing something about it. I would never
hesitate to use CGars again, and look forward to shopping with you in the
future Thank you very much, Jake - 14/07/09
Dear C Gars online team, I just want to thank you for your quick
and efficient service. The website is easy to use, and the order
and delivery of was cigars was put through with the minimum of
fuss. Also, the condition of the cigars was very good upon
arrival. Again, thank you and I shall be recommending your
company in future. Yours faithfully, Andrew - 02/07/09
Hi, I am writing this e-mail in order to tell you how happy i
am with your service. I ordered some cigars on Wednesday, on a
2-5 working day delivery and they were there the next day. I
have ordered from the site before and i am extremely impressed
with the service. the website is very easy to navigate and order
from, the delivery is fast and the packaging and attention to
detail with the presentation is very good. Your customer care is
exceptional and I just wanted to let you know how good I believe
your business is. I wish you all the best for years to come.
Yours Sincerely Steven - 2606/09
Dear C.Gars, Order just
received. Once again, the service has been exceptional and it
is always with great pleasure that I make an order from you.
Regardless of whether the order is for £10 or £150, the service
has always been exceptional. Thank you very much once again, I
hope to be making another order shortly and will be smoking one
of the Trinidad Ingenios LEs today to celebrate my birthday!
Matt - 22/06/09
Flawless service and appreciated, as usual. Such good
service as I always receive from C.Gars Ltd is rare and a
credit to all of you, thanks once again Linley - 17/06/09
I just wanted to drop
a line and tell you that the cigars have arrived in perfect order.
I thank you very much for the opportunity to acquire the "Golden
Oldies". Cheers! Greg H
- 02/06/09
Thank you, my order
arrived this morning. I would like to say how impressed I am with
the service, the quality and value for money provided by 'CGars'
Ltd.
Thanks again, Tom - 01/06/09
I’d just like to
thank you for expressing the cigars to me, it’s really appreciated.
Once again, as always, another good experience from CGars Ltd. Kind
regards Chris - 29/05/09
Dear Marcela, Thank
you so much for your update, that was really appreciated. I wish you
all at 'C.Gars Ltd' a very busy and successful bank holiday trading
weekend. In my experience C.Gars Ltd is still number one for
customer service; you're simply the best cigar company I know!
Warmest wishes, Clive. - 26/05/09
Dear Sir/Madam, I received the humidor and engraved
plate within two days and was extremely pleased with the quality and
service. Lisa - 22/05/09
Dear Sales team and all at CGars, Hello, my name is
Steve, I have recently started ordering from yourselfs and
would just like to compliment you on your fast efficient
mail order service, It makes a change to be exited when the
post comes instead of dreading imminent bills. I have just
discovered the world of GOOD cigars after returning from a
visit to Spain a few weeks ago, I have not smoked for 20
years now since getting married to a non smoker, as a
lorry driver suffering with lack of work in this recession,
I decided I needed a new hobby, and escape from it all ,
even if only for half hour or so. , along came cigars, my
salvation, I started first on cheap hamlets,( Like smoking
card ) then at alicante airport, trying to use up remaining
unspent euros, I was recommended Cohiba Exquisitos by lady
in tabaccos, rather reluctantly, and to shock of wife, a
parted with euro 37, but WOW what a smoke, nothing like I
had been used to before, - so to cut a long story short I
am now enjoying my new found hobby with your help. The
Humidor is very good, I have just ordered digi hydro as
analog was out, also the coffee tastes great, so does the
Cohibas Exquisitos, Montecristo 3s, oh and not forgetting
the mints. Thank you again for your help and informative
website. Regards Steve - 15/05/09
The usual exemplary service with the package arriving this morning
in good order. Best wishes Peter - 06/01/09
I'd therefore like to thank you all for the friendly, efficient and
informative service you continue to offer. Purchases continue to be
a pleasurable experience and daily visits to the website have become
part of life's ritual. Ok, right now things are uncertain and I may
not be in a position to purchase that presentation box of La Gloria
Cubana's I so long for, but I know that I can buy one, and it'll be
made just as special. I'm confident and more than happy to recommend
anyone that wants their experience of buying the best quality at the
best prices to you and the team at CGARS. Merry Christmas, and
a very happy herfing 2009. David (not really the Grinch!) - 11/12/08
Incredible service. Next day to the heart of the Highlands of Scotland.
The cigars were waiting for me when I arrived. I had expected them to
take three or four days. Thank you for the cutter and matches as well -
John - 15/10/08
Please accept this email to show my gratitude and express my utmost
thanks for the service I have received from yourselves over the last
four years or more. I have been a regular customer of CGARS for
quite some years now and as a cuban cigar devotee it is always a
pleasure to order from CGARS, as I'm ensured a quality product and as to
date have had absolutely no problems with the cigars and with the
service you offer. Within these few years as a customer of CGARS I
have never actually expressed my thanks and gratitude to yourselves so
please accept them wholeheartedly and be rest assured I hope to continue
my custom for many years to come.
"The most futile and disastrous day seems well spent when it is reviewed
through the blue, fragrant smoke of a Havana cigar."
Regards K. PEACOCK - 02/10/2008
Just received my cigars and want to give a big thanks to everyone at
CGars Ltd, amazing prices and very quick delivery! Thanks, Paul - 09/09/08
Order received 9 Sept, the day after it was placed. With so many sites
failing to keep to their promised delivery dates I am genuinely impressed.
Many thanks. John J. - 09/09/08
Once again you have demonstrated your outstanding service, my order
arrived earlier today and in perfect condition. Thank you. Regards
Mark - 15/08/08
I ordered 2 cigars from your
website yesterday at around lunchtime. This is the first
time I have used your business or indeed bought cigars
online. I was quite surprised to receive an email
around an hour later informing me the order had been
posted. I was even more surprised when I arrived home to
find that the order had been delivered the following day.
I was initially concerned at how untubed cigars would
travel but the post and packaging was excellent and very
reasonable. Thank you for great customer service, you have
just won a regular customer. Best wishes, Mr
Roberts. - 31/07/08
Hi Folks, No problems or
questions with my order, just wanted to drop a note to say
how pleased I am to have found your site! This was my first
order, having stumbled across you online (novice cigar
smoker who caught the bug in the Caribbean earlier this
year). Order placed on Sunday, received in fantastic
condition on Tuesday - and well-priced to boot! Fantastic
service, hugely impressed, and won't be going anywhere else
for my cigars in future! (Well, not until I'm back in the
Dominican Republic anyway). Many, many thanks, Stuart -
24/07/08
I wish more
retailers had your kind of great customer service and business
acumen. It would sure make my life as a salesman and as a consumer
much more rewarding and pleasant to do business. By the way, I am
smoking one of your cigars as I am writing this. Long ashes to
you! Sincerely,
Goods arrived today many thanks
excellent service. Regards Eric - 10/07/08
Just like to say many thanks for the extremely fast and efficient
handling of my first order with yourselves!! If I am honest I was a
little sceptical at first, but I am thoroughly impressed with the
speed efficiency and the delivery of my chosen cigars, you have
definitely won me over! Many thanks for all your help I look forward
to placing my next order! Garry - 19/06/08
Package received intact. Thank you. I am 100% satisfied with your
products and your service. Some day, I am going to make it to
England and see your shop. Kudos to your staff. Thanks for a
pleasant experience. John W. - 19/06/08
Hello Everyone at C.Gars, I wanted to
take this opportunity to say thank you all for your exemplary customer
service, I've placed a couple of orders now from an initial order value
of a few hundred pounds to my latest of a few thousand, And have found
that regardless of the value of the order the service that I have
received has always been above and beyond anything that I could have
possibly have expected, The passion and enthusiasm that you have for
cigars is evident in speaking to you and I have greatly appreciated the
un-biased and honest advice and recommendations that you have given me,
In closing all I can say is that dealing with C.Gars is a pleasure from
start to finish Best Regards, Steve P
- 28/05/08
Just wanted to say that you guys are
awesome. I receive my package sooner than expected, and in great
condition with brilliant packaging. Thank you very much, I will be back. Billy
- 07/03/08
I feel I must compliment you on your
extremely efficient and eye-opening service. I have on too many
occasions to count been let down by terrible suppliers - but your
extremely fast dispatch and the little extras (such as carefully
packaged products and more personal thank-you notes with my products)
mean I will certainly not hesitate to make any future orders with you.
Thank you again. Roddy - 29/02/08
Like any great cigar the prelight ritual is an integral part of the
experience. The rituals usually begin with how the cigar looks and than
how it smells when you light it and finally that first draw. In this
case the pleasure of smoking a fine cigar started with the purchasing of
the cigar. My experience has been wonderful. From your clear and user
friendly website. To the most helpful support staff I have ever
encountered. From start to finish your customer service as well as
everything else have been great. The only problem is your selection is
almost to big to choose from. This is the best cigar website I have
ever used. M J from Israel. - 26/02/08
Just a quick note to say a big thank you to
all the team there for the great service. The cigars were superbly
packaged and even though I had ordered all singles the guys and
girls had placed them in a box. They were also in excellent
condition. This was the first time I have ordered from C.Gars Ltd and I
have to say that you are streets ahead of your competitors. My only
regret is that I didn't start ordering from you earlier. Anyway, that's
enough compliments for you I don't want you all to get big headed!
Thanks again Ryan - 07/02/08
I would like to take this opportunity to extend my deepest gratitude for
the unparalleled customer service given by you and the staff of C.Gars
Limited. You truly do have the utmost concern for the customer and it
shows. When I once again have the desire to seek out a fine smoke, I
shall not hesitate to bring my business back to your online door! Thank
you and have a pleasurable holiday season! Best Regards, Craig -
27/12/07
Just arrived check over
my beloved stogies, all in great condition, fast delivery too. I shall
be purchasing with u again in the near future. a big thanks to all at
C.Gars and a Merry Christmas to all.
Just a note to thank you for the speedy arrival of my latest order.
Once again the delivery was next day, with the cigars well packaged.
I wish to give my thanks to you and your staff for the excellent
service and advice I have received from you. I look forward to
buying from you again in the new year! Have a lovely Christmas.
- 8/12/2007
Received my order just as you had stated. Every
part was just fantastic. It is a great pleasure ordering from you
and I am looking forward to many more purchases. Thank you!!! Frank
- 18/10/07
Dear Michaela, Just to thank you on the extremely fast delivery of my
order. I phoned my order at around 4.30 and expected my delivery as of
Monday or Tuesday, since it was the weekend. They were delivered at
11.00 on Saturday morning. I didn't think our mail service was capable
of working so fast, thank you very much for your lovely manner on the
phone, Hope to order again soon, Kindest regards Paul - 15/10/07
Dear all, Many thanks for the quick preparation and delivery. I received
my cigars by special delivery this morning. I have to say I am most
impressed with your service and the quality of your cigars. Well done to
everyone! Best regards, Peter - 12/10/07
Mitchell, Thank you for your support and participation in our event. Our auction and lottery managed to raise $3700 for the Cigar Family Charitable Foundations work in the Dominican Republic. We greatly appreciate the donation for the auction you made and we hope that we will be able to come back to you next year when we plan to have our BASH #2. We include a copy of your diploma we will be sending to you soon. Best regards, Niclas Ãhlberg 08 Bolmers - 01/02/07
To the wonderful CGars Angels! Just to confirm that my order arrived this morning in perfect condition as usual. Even though you some how manage to get my cigars to me within record time, it still impresses me! A note to Mitchell - whatever future plans you have for further expansion of CGars Ltd, please ensure that you take a good look at what you are already doing, and then keep doing it! Your relentless dedication to surpassing all customer expectations is beyond laudable, the service from your staff is faultless. CGars are far more than a supplier of fine cigars, as a customer you are treated as though you are family. Kind regards Rupert - 24/01/07
Many thanks Michelle, and huge thanks for getting the order sent through so perfectly again, it all arrived beautifully packaged! Kind regards Rupert - 15/01/07
I had the fortune to visit your shop in Liverpool last year (2006) which was a very interesting and informative visit. Having being to Cuba over the last five years and obviously purchasing Cigars, your web site as assisted me in not only purchasing quality cigars but using the codes published, making certain of buying the latest up to date fresh supplies and not older boxes going at much cheaper prices. I do not know the life of a cigar once on the shelf but through you and your humidifers, the ones I have certainly provide a pleasant smoke. Thank you very much for you informative site and may it continue - 04/01/07
* Everything arrived in perfect condition. Packaging department really does a nice job. It is and always has been a pleasure doing business with you!! Thanks, Craig - 14/12/06
* I acknowledge receipt of this order received this morning. I must congratulate you all for the efficient, speedy & professional way you handle orders ---- something one doesn't always experience. I will certainly continue to use your service. Season Greetings Thank you again Stan - 07/12/06
* Yes very satisfied with CGARS and will bear in mind for future, Many thanks, PR - 01/12/06
* My
order
was
received
safely
and
extremely
promptly.
I
was
impressed
by
your
speed,
efficiency
and
back-up,
and
I
will
certainly
order
all
future
supplies
from
you.
Many
thanks.
Brian.
-
29/11/06
* I
have
received
and am
satisfied
with my
order.
had a
problem
with the
delivery,
but it
turned
out to
be the
delivery
company's
fault
not your
own, so
yes
everything
was fine
- Jamie
-
27/11/06
* Thanks
for the
e-mail
everything
came
through
fine,
will be
looking
for more
stock in
the new
year!
Chris -
27/11/06
*
Sorry I
missed
you. You
cab be
assured
that I
was very
satisfied
with
your
service
- I
always
am -
Ralph -
27/11/06
* Everything
received,
fantastic
service. -
Jo -
27/11/06
* Good
Morning to you
all. I am
not requesting
information, I
merely wish to
thank you for
the exemplary
service in
delivering my
order. I
realise you are
probably more
used to dealing
with much larger
orders than mine
so it is
gratifying to
find a company
that take just
as much pride in
dealing with the
"little man"
too. Thank
you all. I
shall definately
be dealing with
you again. Brett - 24/11/06
* I am very
satisfied with
the order and
the service I
received. Thank
you very much.
Regards Debbie -
17/11/06
* Sorry I missed
your call. To answer
your question I am
more than satisfied
with my order and
very pleased with
the great service
you provide. Being
new to cigars I am
still feeling my way
round the art of
cigar smoking and
selecting, as me
order history no
doubt shows. I find
your online shopping
facility most
helpful and
informative , carry
on the good work.
Regards Neil - 17/11/06
* Thanks Gemma,
everything received
in perfect order.
I've only had one
game of golf since
they arrive and it
was bucketing rain
so I've not even had
a try yet. I will
make the effort
tonight and see how
they taste. Thanks
Gordon - 17/11/06
* I was very
pleased to receive my
order promptly. It looks
very attractive and I am
sure it will be a much
appreciated gift.
Your service has been
impeccable. I would
gladly use your company
again and will be happy
to recommend you to
friends. Many Thanks
Sarah - 20/11/06
* I emailed after I
received my order to say
thanks for the wonderful
service, you never cease
to amaze me when my
orders arrive so
promptly. Thanks again,
Scott - 17/11/06
* I received the item and am
very satisfied. But I'll
know for definite after Xmas
as it's an Xmas present for
my husband. Many thanks for
the service. Andrea -
17/11/06
* Yes we were very satisfied with the Cigars we ordered. Thank you for your fast and efficient service. Mark - 17/11/06
* Thanks for the email, I received my order very promptly and am very happy with it. Excellent service. I certainly will be ordering again in the future. All the best, Andrew. - 17/11/06
* We have received the order and are very
satisfied thank you Katherine - 19/11/06
* Firstly my
apologies for the delay in response to your
e-mail, I am completely satisfied with the
previous order and as always the service and
support offered by yourselves has been superb,
it is always a pleasure dealing with C.Gars Ltd.
- James - 10/11/06
* Hi! Got the
Cigars!! Fair play to you! A great service and
trustworthy too! I hope my pal will enjoy his
Christmas Smoke! Keith - 15/11/06
* I got my order within two days and I am
savouring my wonderful coffee as I write this.
I will most
definitely be buying more from you in the future. Regards Frank - 06/11/06
* Thank you for your courteous e-mail below which was
much appreciated. I apologise for not confirming receipt
of the order earlier, the item is a present for someone
so I haven't opened it yet, they will on Saturday.
However, if the item is anywhere near as good as your
customer service I am sure it will be perfect.
Many thanks again. Best regards, Emma - 3/11/06
* I emailed when I received the order, everything was fine with the delivery and the cigars. Thanks for taking the time to contact me. Regards, Michael. - 2/11/06
* Order received in perfect condition. Many
thanks. It will be travelling on a plane at the end of
Nov as a present for a friend in HK. I bought a similar
one for my brother a few years back so you will be happy
to know that the products are still excellent! Raymond - 2/11/06
* Your sales team is the best! I don't purchase
that often from you but when I do order, I get the best
service and super fast response to my emails! Thanks!
Darryl - 31/10/06
* As ever your
service has totally amazed me. Thank you very much
indeed. Will - 30/10/06
* Thank you for your follow up courtesy call,
unfortunately I was out of the country on holiday when
you rang so was not able to take your call. I can
confirm that the item arrived in good condition and met
my expectations. Should I require anything further you
can be assured that I will visit your web site. Eric -
30/10/06
* All was well with my
order and your companies service and delivery first
class, Best Regards, Paul - 30/10/06
* Thank you for your e-mail. Yes, I did receive my order
and everything was present and accounted for. I have
been a customer with CGARS Ltd since September 2005. I
have never had any problems with any product, delivery
or backorder. I'm not a bulk buyer or a connoisseur of
cigars, but I have always liked a cigar now and then.
Top Quality products and service, I will be happy to
continue purchasing my cigars from CGARS Ltd. yours
sincerely, James - 26/10/06
* Thanks, very good delivery service. It was very quick.
- Nakis - 25/10/06
* Thank you for follow up email. Everything was very
satisfactory. All goods received in top condition. Best
Regards Steve - 25/10/06
* Thank you for your email and sorry to miss you. I received
the cigar cutter and am enjoying it very much. I am impressed
with company website and speedy service. Thanks and regards Dan
- 25/10/06
* Hi Gemma, I received my order just fine, excellent service,
many thanks. I will be placing another order soon. (I'm gonna
need another humi soon! :-) Noah - 25/10/06
* Sorry I missed your call. Thank you very much for checking
up, yes everything was fine; everything I ordered arrived safe
and sound and nice and quickly too. Kind regards Stef -
23/10/06
* Thank you for the email. Yes, I have received all the items,
thank you very much! Again, great service from CGARS Ltd! Thanks
again Stephen
* Hi Gemma, Very satisfied with cigars, they smoked like a dream. Kind regards. Dave - 20/10/06
* Humidor arrived next day. Very good service. Thank you Steve - 20/10/06
* Hi Gemma, Thanks for the call.... so that was you at 12 today, was it? I fear I was out chomping fish and chips; followed, you will be happy to hear, by a generous helping of apple strudel. And ice cream. Almost as satisfying as the cigars, which arrived extremely promptly and in excellent condition. Robert - 20/10/06
* Gemma, Order received on the following day. Excellent service. Many thanks, Donald Jamieson - 17/10/06 Â
* Yes very happy with the service, thank you for you're follow up. Kind regards, Paul - 09/10/06
* Thank you very much for my order and yes I'm very satisfied with the
cigars -they are a lovely smoke! Will be ordering again soon, many thanks,
Michael.- 09/10/06
* I received the Cuban coffee fine and am already enjoying it - Best Wishes
John - 09/10/06
* On holiday in Portugal
! Thanks for e-mail, a
always service and
goods excellent. Keep up
the good work ! Cheers,
Paul. - 04/10/06
* Yes I received my
order, I'll be using
your fine company in the
near future Many Thanks
Simon - 03/10/06
* I have received my
order and am very happy
with the product. May I
also take this
opportunity to mention
the service I received
from CGars Ltd was of
the highest standard.
Rest assured I will be
using your company again
in the very near future
when I've had chance to
compare your selection
of cigars with my
current supplier. Thanks
for all your help.
Regards Russell -
03/10/06
* Thank you for the follow
up. Cigars are with me, and
so far very enjoyable
indeed. Many thanks
and best regards Stephen -
03/10/06
* Everything was fine - very
quick delivery. Thank you
Claire - 03/10/06
* Thank you for your email. Yes I
have received the case and it is
lovely. Thanks and regards, Simone -
02/10/06
* Hi Gemma, Many thanks for your email.
I received my cigars safely thank you,
and have enjoyed a couple already, as
did the groom and best man at the recent
wedding I attended !! The mints were a
nice touch. It was a pleasure doing
business with you, and look forward to
speaking with you soon. Nigel
02/10/06
* Sorry I
have been very busy and omitted to
acknowledge receipt of my order. As
usual, I was extremely pleased with the
service, and the cigars are excellent.
Thanks, till next time, Steve - 29/09/06
* The cigars arrived with their usual
promptness and I am sure that they will be
excellent. The quality of the Havanas and
the service from CGARS are always of the
highest order. Sincerely, Philip 29/09/06
* Just to confirm that my order arrived safely today. All present and correct, thanks for the speedy and efficient service. Will be in contact again when the need arises. Take care Les - 29/09/06
* What would Mitchell think of a
new motto for CGARS Ltd???? I think it should be "THE
EXPERIENCE OF EXCEPTIONAL SERVICE" - Mike 27/09/06
* Thank you for your
concern. I am extremely happy with my purchase and your
customer service has been excellent, delivery was very fast
and i am very impressed with your packaging, the book
arrived in near perfect condition, much better than some
have from other online sellers. Many thanks Chris -
26/09/06
* Just to let you know I did receive my order thanks and I was very satisfied with the goods, the packaging and the delivery time. I will definitely be using your site again in future. Thanks. Danny. 26/09/06
* As ever.. most satisfied, excellent service and range of products to satisfy and delight my political incorrect frowned upon enjoyment, keep up the good work. : ) Paul. - 26/09/06
* First thanks for the
call last Friday, I have since picked up my order and all
was received in very good order, thank you for great
customer service which is rare is this day and age..
Till the next order. Thanks Wayne -
26/09/06 * Yes, I received the order. Everything was very good, thanks. Carlo -
21/09/06 * I received the order in fine condition and just in time for the birthday
that it was intended for. Thank you for the e-mail James - 21/09/06 * Sadly was in hospital at the time of receiving
the call but yes, I am more than satisfied with my order thank you very
much! arrived promptly and in very good condition! Thanks Chris -
19/09/06
* Thank you for your email. As ever I am
extremely pleased with the service I received from C.GARS. My copy of Cigar
Aficionado arrived to my door in Northern Ireland the day after I ordered
it, and I ordered it late afternoon! I have using C.GARS for the past 3
years now, and you are getting better and better! My regards to
yourself, Mitch and the rest of the staff at C.GARS Ltd Adam - 17/09/06
* I am more than happy with my order, many thanks. Went to my
friends last night and had some of my rum, puffed on a cigar, twas
very good. Your staff provide a great service, and I am thoroughly
pleased with your service. C.GARS Ltd will continue to be my choice
for cigars and other cuban products. Many Thanks, Fergus - 15/09/06
* Order received and satisfied thanks. Regards Lloyd - 15/09/06 * Yes I received the order and am pleased and satisfied with it.
Regards, G Thompson - 14/09/06
* Received the cigars last Tuesday, in perfect condition. I've managed to
restrain myself to having only one so far, and it didn't disappoint. Thank
you for the prompt and efficient service. Steven - 14/09/06
* Got
them as per usual - very happy with the service (as per
usual) - David - 13/09/06 * Thank you for your email regarding my order. I was
impressed by the speed and the quality of the cigars and
enjoyed your service greatly. If you need to contact me,
as it said you tried to phone me, email its quicker and
easier and im not always in. Thank you very much I will
be using your quality service again. James - 13/09/06 * Thanks for
the mail. I
can confirm,
as per
usual, the
order came
very swiftly
in perfect
condition
and the
cigars are
of excellent
quality.
Even though
there are a
couple of
other
suppliers I
could buy
cheaper, I
always
purchase
from C.GARS
for the
excellent
service I
always
receive.
Kind Regards
Chris -
11/09/06
*
Thank you
for your
email. I did
receive and
am very
satisfied
with my
order.
Thanks
again.
Matthew -
09/09/06 * Thanks
for your
email. I'm
always
satisfied
with my
orders from
you. My
father is so
hard to shop
for and he
loves the
tobacco that
I send to
him. He
lives in
Texas and
can't find
anything
like Dunhill
Royal Yacht
Mix there.
Best! M&M -
07/09/06 * I ordered
my cigars hoping
to have them by
the time I left
on my holidays
and they came
unexpectedly by
the first post
next day, now
that's excellent
service. Steve
- 02/09/06
* I got your message on my telephone, but was rather busy at the time; sorry for not taking your call. As always your service is fantastic, you are accurate, polite, organised and don't make mistakes; I wish other suppliers were the same. Product quality has returned to normal; your records should show that some time last year I had said to you that a set of Cuabas I purchased was much lower quality than usual with about 20% unsmokeable because they were impossible to draw and a further 30% that burned very unevenly. No problems so far with this set. - 03/09/06 * Thanks
for the
call,
sorry I
couldn't
talk to
you. Its
nice to
see an
organisation
taking a
pro-active
approach
to
customer
service.
The
goods I
ordered
arrived
in good
time in
perfect
condition
and I
would
have no
concerns
whatsoever
about
using
your
company
again.
Regards
Andy -
31/08/06
* Many thanks for
your email. I did
indeed receive my
order in a most
timely fashion
(within 24 hours).
Thank you very much
once again for the
excellent service as
it meant they
arrived in time for
my birthday. Andrew
- 29/08/06 * Gemma, Thank you for you
e-mail and yes I am happy to say
that I received my order
promptly and am satisfied with
the order. As a new comer to the
fine art of cigar smoking I find
Cgars Ltd a great service and as
you have probably noticed by my
order history I have yet to
settle on a favourite I suppose
thats what adds to the
enjoyment. Thanks again. Regards
Neil - 22/08/06 * Thank you for your
email, sorry for missing
your phone call. I received
my order yesterday thanks
and everything was in order
and I am happy with my
purchase. Thanks again for
your excellent service.
James - 22/08/06 * Gemma, Thank you for your
courteous interest. It is much
appreciated. I am sorry that I
was not at work when you were
kind enough to telephone. As a
matter of fact, I was taking
leave in order to smoke these
truly excellent Macanudo
miniatures (and incidentally to
attend someone's wedding!). I
must take this first opportunity
since my return to thank you for
the complimentary box of
matches, that you were so good
as to send in response to my
requirements. I am also
particularly grateful for the
gift of a really excellent
free lighter, courtesy of
Turmeaus, which was a most
acceptable surprise! I must say,
It is a pleasure doing business
with you. It occurs to me that I
have almost finished the current
box of miniatures, and so I
would therefore be most grateful
if you would send me another
identical to it, on the same
terms (allowing for any recent
increases in postage, of
course). Thank you once more,
and best wishes to all
concerned. Philip - 22/08/06 * Thank you for your email
and telephone message. I have
received the order and am very
impressed with the service I
have received. Kind regards,
Danielle - 21/08/06
* Thank you for the e-mail. I
received the order last week. Thanks for your prompt delivery Regards Andrew - 21/08/06 * Hello, I just wanted to send a
quick message to say this was
the first time I had purchased a
cigar from yourselves, and I am
glad I chose you. I read a
review tried the Bolivar based
on the review and was very
impressed. The cigar arrived
quickly and was a real pleasure
to smoke. I will buy from you
again and may buy a sample pack
next time. * Hi Gemma, Many thanks for the
email and the call, (apologies for
not being able to take it - I
was in one room and my phone was in
another). I am very impressed
with the pro-active customer service
as this is very rarely seen anywhere
else and is much appreciated.
I received the order in perfect
condition and was most impressed
with the speed of service
received and prompt delivery. Once
again thank you for email, and I
look forward to placing many more
orders with you and the C.GARS team.
Kind Regards David - 16/08/06 * The order was received promptly
and in good condition. I am very
pleased with the cigars and when I
work out which I like best I will
order some more. Alex - 16/08/06 * Thank you very much, yes I
received my order today, and am very
satisfied, thanks for the excellent
communication and service, will
definitely be doing more business
with you. Thanks alot, Jamie -
15/08/06 * Many thanks your e-mail. Cigars
received and some already enjoyed.
All arrangements went
smoothly. Norman - 15/08/06
* Service from CGARS is always
excellent! Enjoyed the cigars greatly.
Nick :O) - 14/08/06 * All received in good time and good
condition. Many Thanks Lorna -
14/08/06
* Sorry I missed your calls, but I have been on
holiday. Everything arrived ok and I am pleased
with my order. Best wishes Phil - 12/08/06
* Yes, I received my order
and am completely satisfied with the products.
Needless to say, I'll be ordering further products
from your company in the near future. Lee -
11/08/06
* Yes
the order was fine, I have been very pleased with the
quick service and shall recommend to friends for what is
by far the best prices around. The Quorum cigars are
smashing value, I can see why they are popular. - Benson
- 11/08/06
* Gemma, thanks for the email. I received the cigars and
will certainly use the site again thanks. Steven - 11/08/06
* Yes all excellent I will no doubt be back before long -
Alex - 11/08/06 * Thank you for your e-mail my last order arrived OK and
in good time and I should be ordering again in the next week or so.
Thank you again for great service. John - 10/08/06 * My Humblest apologies i forgot to e-mail you, yes i
did receive my cigars, once again a speedy
delivery/cigars that are in perfect condition and at a
great price,and yet again the level of your customer
services is outstanding, keep up the great work. Roman -
09/08/06 * I received shipment yesterday in perfect
condition. I am so EXTREMELY happy with your
store, your website, and your customer service.
I will discretely recommend your store to my
friends! Nothing can convey my amount of
satisfaction, other than returning to do
business with you all again, which I will! Jake
- 08/08/06
*
Thank-you very much for your follow up call, just to
let you know that the cigars arrived in fantastic
condition and I have enjoyed several of them with
friends. I think that these selection arrangements
provide a superb alternative to buying a full case
of cigars as the variety and selection provided was
outstanding. I would certainly buy from your shop
again and recommend it to others. Edmund - 07/08/06 * Very
satisfied with CGARS Ltd. Very helpful and knowledgeable
people, great overnight delivery, good prices. Thanks for
the service. David 03/08/06
* Thanks
for your email, all my orders have arrived within two days of
placement. I am very happy with the prompt service I receive
from C.GARS Ltd and will be continuing to use your excellent in
the future. Steve 03/08/06
* The order was fantastic. Fast and of
extremely good quality. I shall definitely be using you in the
future. Many thanks, Edmund 03/08/06 * Sorry I wasn't there to answer the phone! Thank you for you email, the
cigars came much quicker than was expected, and they were a very good
smoke! Very much enjoyed! I have been very impressed with your service
and will definitely be shopping with you again!!! Richard 31/07/06
* Thank you very much for your excellent
service and I will definitely order from yourselves again. I have
extremely enjoyed one of the supplied cigars already, as did one of my
friends. I am not a regular smoker and enjoy the odd cigar after a
nice meal, thus your site/shop is ideal. Michael. 31/07/06
* The cigars were received in perfect
condition and are currently being smoked with much gusto. Many thanks. Rhys 28/07/06 * Horrified to
read in your latest email that you may be taken off the web in Europe:
that would be crazy - you can get hardcore pornography on the web, for
god's sake! Never mind how I know....
No doubt you'll let your eager subscribers know how we can protest against
this lunacy, or, if we have to, get round it. Flogging up to London for one box
of cigars is likely to be a bit beyond me, but I'll try anything else. Robert
24/07/06 * Very Happy -
The service via e-mail is excellent and prompt. Cigars that I ordered
were in good shape Adam R 04/06
* Thank you very much Gemma, I had no problems with the
orders and you will be hearing from me with more orders.
Daniel - 25/09/06
* Sorry to miss you. I am
very pleased with my cigars Thank you. Kind regards Rowland.
- 25/09/06
* Thank you for your message. I am extremely satisfied with
my order, thank you kindly for asking. Kind regards Gavin -
25/09/06
* Thank you very much for your email,
the order arrived safely and I am very satisfied with the delivery.
The order was extremely well packed and all the contents arrived in
pristine condition. Your sincerely, Bob - Bob 23/09/06
* Thank
you for getting in touch. The order arrived promptly and is fine - Jim 21/09/06
* Thanks for your email, your customer care is excellent. I did email
sales last week to say I had received the order and how well it was
packaged and had a very nice reply from Mitchell but thank you for
checking anyway. I tried the Hoyo de Monterrey Epicure No. 2 at the
weekend which was superb! Best wishes Nick - 22/09/06
* Just an email to say I have received my goods and everything was in superb
condition, thanks for the fast delivery and help you provide - Jonathan
21/09/06
* I have received the order and I am very pleased, thank you... Nigel - 21/09/06
* Thanks for the contact, I received my order the next day after ordering and
was very impressed. There was a problem with the wrapper split on one of the
cigars but I smoked it anyway and was fine. I will be ordering some more goodies
soon :-) many thanks again, Noah - 20/09/06
* Yes, my order was received very promptly, great service, thanks. Mike
- 19/09/06
* Thanks for the phone call and email I wasn't expecting after sales
support so managed to get to the message on my answer machine before my
husband!! I
am very happy with the humidor kit and all being well, so will my
husband when he receives it on his birthday. Many Thanks Andrea -
18/09/06
* Thanks for the email, and the phone call, my number has
changed, and I have not updated it on my account, it is
appreciated and everything was fine, as it
usually is, Thanks again, Daniel - 15/09/06
* Many thanks for your courtesy call, please call me Shaun
though, Yes I received my order quickly and in good
condition, as I always have. Thank you again for the great
service, and the contact following an order is a very nice
touch. Again thanks Shaun - 15/09/06
* I received my order thank you. As always, I was most impressed with
the service and rapid delivery. Many thanks Angela - 15/09/06
* Yes, the order arrived safely and I was very pleased with the product.
Thanks, Paul -
15/09/06
* Thanks, order was received and service has been excellent, I've just
placed another order! Thanks, Mark - 14/09/06
* Received goods, very happy - thank you. regards Tina - 14/09/06
* I
have received my orders and I'm very satisfied. Thank
you for your courtesy E mail and thanks with the
excellent service you provide. Thanks again Matt -
13/09/06
* I did received my order and am very satisfied not only with the cigars but
also with the service you have provided. I shall most certainly order from you
again in the future. Many Thanks, Trevor - 12/09/06
* Thank you very much for offering such a great deal on
shipping! I bought a sampler pack to give as a present and it was wonderful.
You're the only company that I could find on the web that offers quality
products and free shipping. Cheers from Ohio! Lisa - 11/09/06
* Great
to hear
form
you. The
order
arrived
safe and
sound
and
within a
couple
of days.
Delivery
of my
orders
has
always
been
prompt
and
cigars
have
always
been
received
in good
order.
Regards
Mike -
09/09/06
* How kind
of you to
email - yes
the order
was received
in perfect
condition.
Regards to
you and
everyone at
CGars best
wishes Mark
- 08/09/06
* Thank
you for your
e-mail. I
was
recommended
to your site
by a work
colleague
and will
have no
hesitation
in
recommending
you to
others.
Your website
was very
easy to use
and your
prompt
service a
pleasure.
The cigars I
purchased
were part of
a present to
my brother
who was
visiting
from
Australia
after a 20
odd year
break!
Thankfully,
he was
delighted
too! Thanks
again for an
excellent
before and
after
service.
Best wishes
Mary -
08/09/06
* Thank you
very much
for
e-mailing
me. Being
new to the
cigar world
i have found
your website
and service
to be
invaluable
and of the
highest
order. In
fact, I came
to C.GARS
after an
initial bad
experience
with one of
your
competitors,
where my
order
arrived
incomplete
and
crushed ! I
have
nothing but
good things
to say about
the C.GARS
team and
shall be
recommending
you to my
friends. Who
says we
cannot do
customer
service in
this
country!
Yours Chris
- 08/09/06
* I've
received
them and
smoked them
- they were
very good.
Thanks,
Damien -
07/09/06
* Thank you
for the
email. yes,
I did
receive my
last order
and am happy
with it.
Thank you
for taking
the time to
email me.
Regards,
Mark -
07/09/06
*
Gemma,
Thanks
for
the
follow
up
and
yes
the
Humidor
arrived
fine
and
is
just
fabulous,
Richard.
-
01/09/06
* Gemma,
Thank you
for both
your phone
call and
email. I did
actually
leave a
message on
the London
answer phone
a week or so
ago, saying
that i had
received the
order even
though there
had been a
minor mix-up
in the
addressing!
I am most
happy with
your
service, and
thank you
again for
your
attention
and
courtesy.
You will
probably be
hearing
from me
again before
long!
Yours, Mark
- 30/08/06
* Gemma, Thanks
for your e-mail.
The reason you
were not able to
contact me by
phone is that I
am on holiday
this week, so
the mobile is
switched off
most of the
time! I did
receive the
order safely &
promptly, there
is just one item
outstanding (it
may have been
dispatched
already - the
delivery address
is the office so
I won't find out
until Monday).
Your service is
excellent, I
just wish I had
the spare cash
to use it more
often.
Regards, Malcolm - 30/08/06
* Hello Gemma ,
the order
arrived safely.
As usual , a
good quality
sampler and a
great way to try
a wide range
of Cubans as I
am quite new to
cigar smoking.
Thanks , I will
be ordering
again soon. Kind
regards,
Michael. -
30/08/06
* Gemma, My
apologies - I had a
couple of weeks off
("About bleedin'
time, too"
according to my
boss!). I did email
Michelle to confirm
that the order
arrived safely with
just a minor hiccup:
there was a delay on
the lighter which
wasn't mentioned on
the compliment slip,
but no problem that
was sorted very
quickly over email I
should also add it
wasn't a case of
'choosing' C.Gars
Ltd, I've ordered
from you before and
continually found
your prices to be
excellent and your
service to be even
better. I maintain
lists of companies
I've ordered from
and you're on the
"order from again
and badger friends
to do so as well"
list. :-) Kind
regards, Tom -
27/08/06
* Sorry you missed me
by phone. The order
arrived OK and
everything was fine.
I suspect you will
get another order in
a couple of weeks!
Best regards Paul -
25/08/06
* Gemma,
Always miss your calls
as I'm at work! Yes
received my order
thanks, and very
satisfied. Kind regards
Andrew - 23/08/06
* Thank you Gemma, I did
receive my order and am most
satisfied. Thanks once more
to all at C.GARS Ltd, your
attention to customer
service does you credit.
Regards.. Paul. - 22/08/06
* I received my order on
the Saturday and am
totally satisfied. Thank
you for all your help
with this order. Many
thanks, Will - 22/08/06
* Gemma, Everything is
fine and I will placing
another order
today. Please thank
Michelle for me for
replacing my broken
cigar so quickly. I'm
very impressed with the
quality and service of
C.GARS Ltd. Regards,
Darren - 22/08/06
* Thank you Gemma. We did
receive the order. I sent an
e-mail to thank everyone for
the service last time but
forgot to with this order.
Ian is enjoying his cigars.
Jan - 21/08/06
* Thank you for your service and
everything arrived in perfect
condition, very happy with the
speedy delivery! I look forward to
ordering with you again! Richard
21/08/06
* Gemma! Everything satisfactory.
Cigars brilliant! John - 21/08/06
Thanks again, A. Connor -
17/08/06
* I am more than satisfied
with my order and thank you for
your email and excellent
service. I will certainly
be making further orders. Mrs A
Barrow - 16/08/06
* Hi, Gemma. Yes, I got the
package safely and it seems as I
ordered - thanks for your
prompt service, as always. I haven't
had time to smoke them yet, of
course! Thank you for your follow
up. Kind regards, David
* Got your message and your Cigars.
Very nice. Many thanks for the
prompt service and follow-up call,
Simon - 16/08/06
* Gemma, My order arrived safe
and sound, thank you, and I
could not be more satisfied with
any part of your service. It
will be a pleasure to place
further orders with you, and to
recommend your company to
others. Neil - 16/08/06
* Thank you for your service. It has
been excellent. I received the
cigars > the following day in
excellent condition! Thank you very
much - I am most satisfied. Many
thanks once again, Elizabeth -
15/08/06
* I'm sorry I wasn't around when
you called. I can confirm that the
order was delivered safely. I
have never had any complaints about
the mail-order service from CGARS
and I have always found them to be
swift and efficient. Derek -
15/08/06
* Gemma, Thank you and everything is
fine I received my last order bang
on time kind regards Martin -
15/08/06
* Thank you for your email. Very satisfied
with the order, arrived promptly and all in
good condition. Thanks Matthew - 14/08/06
* Thanks Gemma. I received the missing cigar. Many thanks for
the promptness of your customer service. This will ensure that I
will be happy to order from you again! Ian - 10/08/06
* Thank you for your email, sorry you couldn't get me by 'phone. I'm
very pleased with my purchase as I was with my first order. The
ordering process is very simple and service is very efficient, well
packaged and fast. I will certainly be ordering again in the future.
Stewart - 09/08/06
* Yes, the order arrived in good shape the very next
day. I am more than pleased with the speed & quality
of your service and would be happy to recommend
C.GARS Ltd to anyone else. Dr Rose - 07/08/06
* Thank you for your
message and introduction. Your courtesy contact is
appreciated and I would like to let you know that I have
so far always been satisfied with the service Mitchell
and the team have given me. Keep up the good work! Mike
- 05/08/06
* Yes, the cigars
turned up on time - many thanks. My brother in law was thrilled
with them and immediately smoked one of them and said it was really
good and fresh. We gave him the literature you included in the pack
(he loved the matches, by the way) and I know he will be buying from
you himself because he was thrilled to find a site with such variety
and quality Andy 03/08/06
* I received my goods shortly after ordering them, and the quality was
nothing short of fantastic. I will most definitely be using your
service again. Fergus 31/07/06
* Thank you
very much. I have received my order and it has been very nice doing
business with you. I promise i will be using your company again. Daren
28/07/06
* The cigars were very good in fact I
have nearly finished them. The Orient I ordered proved popular with my
friends so I recommended them to your company instead of smoking all
mine!!! Tony 28/07/06
* I have never been let down yet
by C. GARS Ltd - its a terrific service you provide. Roger 24/07/06
* Thank you for your email, I can confirm that I have always received my
orders within 24 hours and have been very pleased with the quality of
the cigars and the service I have received so much so that I have
recommended you to a number of friends. Tony 24/07/06
* I ordered a
cigar cutter for a friend as a Christmas present from his wife. I
ordered it yesterday and it arrived this morning (Christmas Eve). I
opened it to make sure it was ok, and I have to say this is a top
quality cutter made in Milan. It looks every penny of the price it
cost and more. A beautiful piece of furniture which I'm sure he will
love and display proudly next to his humidor. I've already dropped hints
to my wife for one of these for my birthday next year. Top quality
service CGARS, as always. Merry Christmas. - Stephen 24/07/06
*
Mitchell, as
for your FAQ, yes you might not be the cheapest, but you are CERTAINLY THE
BEST ! I HAVE BEEN BUYING FROM YOU since 1998, AND NO ONE IS BETTER !!
Nick 24/07/06
* I've received
the second package and everything is in order! The customer testimonials
you have on your website are spot on - the service I've received has been
second to none, especially since these are goods I haven't even paid
for!! I really enjoy browsing in cigar shops but my experiences with
C.GARS Ltd may put a stop to all that! Keep up the good work! Thanks
again, Daniel 24/07/06
* I'm an ex
cigarette smoker and my previous experience of buying tobacco products was
the usual surly shop attendant throwing a pack of Marlboros at me. These
people are incredibly friendly. As a newcomer I was a bit intimidated by
it all and was worried about a bunch of ubersnobs replying in open mockery
of my uninformed enquiries ; my misgivings were entirely unfounded as my
experiences with these people have been nothing but positive. If all
'cigar people' are like this I think I've found a good club. I have now
purchased my first humidor and my first Cubans and will definitely become
a repeat customer. Great site: thanks. D.B. 24/07/06
* I recently moved to the UK and started browsing the Internet to find a
supplier of Cuban cigars as this is a great passion in my life. After
hours on the internet I decided that your website was by far the best and
easy to use. Please allow me to compliment you on some aspects of my
experience which I found excellent beyond words.
1. The 24 hour email service is OUTSTANDING. Thanks to MO, Laura and the
team for their absolutely professional response and all their kind advice
and help. It is an outstanding feature of your company which I value
tremendously.
2. Your website is outstanding
3. The fact that one can buy singles is excellent!
4. My parcel arrived in perfect order ONLY two days after my order was
received by you. Excellent!!
5. The gift of a lighter and quality cigar cutter is a touch of class and
much appreciated.
6. The beautiful cigar box in which my cigars arrived is an outstanding
idea.
7. MY CIGARS - NEEDLESS TO SAY ARE EXCELLENT!!!!!!!!!!
I thank you kindly for making my buying experience memorable and pleasant.
In future I will most certainly be a client. Once again, thanking you, Regards J
B 06/06
* Well I am not sure how you do it, but the cigars came in this afternoon.
I cannot thank you enough for your services. You have once again
amazed me. I am going to go have a wonderful dinner and a few drinks
while I enjoy these cigars with a good friend. Please know that we
will be raising a glass to you and Caroline, Laura, and everyone across
the pond at Cgarsltd. Once again, thank you so much. I look
forward to doing business with you in the future. regards Matthew 05/06
* MO is one of the most pleasant people you will ever deal with. He is
courteous, helpful, friendly, and never pressures you to "make a sale." In
addition, the products are top quality. There is a great line from the
beginning of the classic World War 2 movie, "Twelve o' clock High," where
Dean Jagger (who won an academy award for his role) thanks a London
haberdashery for taking what would have been an unremarkable 15 minute hat
purchase in the U.S., and turning it into "a most enjoyable hour and a
half." I feel the same way about dealing with MO and Cgars Ltd. 04/06
* MO provides outstanding customer service. I received a tubed sampler quite
different from the listing on the web. After expressing my disappointment,
MO sent out a care package. This shows me MO is a man of character and
stands by his product. He truly cares for his customers and has one
another loyal customer.
David 04/06
* Very informative web site and I also like the timely response to
questions. When I receive my initial shipment I'm sure I will be all the
more intrigued and delighted with every aspect of C.Gars LTD.
Kurt B 02/06
* The cigars have been excellent -- nothing but the best
Bryan L 02/06
* Your service has been outstanding. Response to email questions is
immediate. It is a pleasure to do business with you.
Bill B 01/06
* C.GARS is the best in the world. As for me shopping with the relations
between the cigar, humidor ,accessories is your company and you. I don't
trust Spain , Hong Kong and other country cigar company. Therefore, I
decided that it was the best choice to order and ask you
T. T. 01/06
* Thanks for responding to my message. It does appear that the postal
service was a little rough on the package. The manner in which you have
handled this situation with the cigars really does reflect your commitment
to customer service. Your reputation for fairness and honesty is well
deserved. I know this phrase is trite but, keep up the good work.
George W 01/06
* I want to thank you for your professionalism in dealing with my order. I
have found reference to C.Gars Ltd on a couple of rating sites and I will
be adding my 2 cents worth shortly. All positive input and you have
another satisfied customer who will be shopping with you again and again.
I like the Humidor Cam, great touch that I will have to try as I pick out
my next Havana's. I am going to try the idea of having you hold up my
choice for the world to see. Again thank you and enjoy.
Brian Y 01/06
* Just a note from a very satisfied costumer of yours. I have been
purchasing fine cigars from your company for over a year now and I
would like to take this opportunity to express my satisfaction with your
entire operation. Especially with the service that I receive from your
sales person, Laura. She has handled my account and that of several
of my friends in a top flight manor. She is always pleasant and very
helpful. You are lucky to have such a person on your staff. I am in
the retail business myself and I know the value of having a
conscientious and competent person dealing with your costumers. Enjoy
yourself in Cuba - I wish I was going with you.
Rich C 03/02
* I feel compelled to email you and congratulate you on such a fantastic
service. I ordered a Havana sampler from you on 14/05/01 (Order ref. 3393)
and received it 2 days later in perfect condition. As I'm sure you are
aware there are a number of UK based cigar retailers online, and I looked
through many of them before I decided to order from you. It was the
availability of a cigar 'starter pack' that made me choose to order from
you, and it is your tremendous service that will keep me a repeat
customer.
Paul W 10/01
* Incidentally - it's about time I thanked you for how much my taste for,
and appreciation of, cigars has improved following your recommendations.
And I'm pompous enough to sit reading your
notes on Best Sellers and your own opinions nodding agreement with every
word (apart from the few that I have still to compare)!
Geoff M 10/01
* Prompt service, good selection. Range of singles is a plus and the rarer
items.
Brian D 10/01
* I think the site is perfect. It offers everything I have needed so far and
can't imagine there is anything I need added. Advice I have obtained has
been great. Murray B 09/01
* For an overseas customer like myself, it is very good to know the shipping
is included (in most cases) to the price you offer
Charles C 09/01
* I just had dinner and looked at these cigars, they show signs of perfect
aging the wrappers are getting dark from being soaked with oil. I can't
wait to try one. Keep up the good work.
Dan C 09/01
* Talk about service! What can I say except a heart felt thank you. You are
the best my friend, the best!
Patrick H 03/01
* C.GARS Ltd. has provided me with excellent service every time, from
responses to email questions and orders to special packaging as required!.
You guys are awesome
Daniel H 08/01
* MO has been more than accommodating. Better customer service than my local
tobacconist.
Questions answered quickly, poor product replaced in a timely fashion
David J 08/01
* Very happy indeed with the service. Not just in receiving orders but
questions answered, hygrometers carefully checked (thanks MO)
Dinesh S 08/01
* Very happy -- it's like a
neighbourhood tobacconist that's a thousand miles
away -- the reason I entered 'no' for the taste test challenge is because
I just received some to test, I can't wait to return my notes to you
Eric V 08/01
* I only ever order fairly small quantities, but each time I phone or E mail
I'm welcomed back like a long lost friend. Thanks, MO!
Geoff M 07/01
* I have noticed that while customer service from other vendors I have dealt
with has dropped, yours
continues to improve. Keep up the good work!
James D 06/01
* The service and quality at C.GARS is top notch. It is why I am willing to
pay a bit more for EMS cigars
John S 06/01
* Absolutely! For the past 4 years I have been a very satisfied customer. It
started with my first order in 1997 (I believe). Ordered a box that was
lost and MO quickly sent another box in it's place. From the beginning,
C.GARS Ltd. has been a class act!
Josh H 06/01
* There's no better service, quality & selection anywhere on the net! C.GARS
Ltd is tops. Jeff W 04/01